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TERSEDIA — REMOTE WORK
AVAILABLE — REMOTE WORK
Abdul Hamid
IT Support Manager & Operations
IT Support Manager & Operations
- ✉hamid.syahid@gmail.com
- 📍Jakarta, Indonesia
- 🌐Remote-Ready
- 💬0812-5473-1487
14+
Tahun Exp
Years Exp
100+
Toko
Stores
Tentang Saya
About Me
Selama 14+ tahun berkarir di bidang IT, saya mengelola infrastruktur, mengembangkan operasional, dan membangun berbagai solusi teknis secara langsung di lapangan. Sebagai Support Manager di TokoCare, saya bertanggung jawab atas 100+ toko salah satu retail terbesar di Indonesia di 40+ kota dengan standar SLA yang konsisten. Saya terbiasa tidak hanya merespons masalah, tetapi juga merancang solusi sendiri — portal monitoring, sistem manajemen aset, hingga NOC dashboard — dibangun secara mandiri menggunakan teknologi modern.
With 14+ years in IT, I have managed infrastructure, grown operations, and built technical solutions hands-on in the field. As Support Manager at TokoCare, I oversee 100+ stores of one of Indonesia's largest retail chains across 40+ cities with consistent SLA standards. I tend to go beyond troubleshooting — designing and building my own tools such as a monitoring portal, asset management system, and NOC dashboard, all developed independently using a modern tech stack.
AI dalam Operasional — Sudah Berjalan, Bukan Sekadar Rencana
AI in Operations — Running in Production, Not Just a Plan
Saya menerapkan berbagai AI agent dalam operasional harian: Morning Briefing Agent via Telegram, sistem multi-agent, dan NOC chatbot. Bagi saya, AI adalah alat kerja nyata yang sudah teruji — bukan eksperimen.
I use multiple AI agents in daily operations: a Morning Briefing Agent via Telegram, multi-agent systems, and an NOC chatbot. To me, AI is a practical, proven working tool — not an experiment.
Pengalaman Kerja
Work Experience
- Pimpin operasional 100+ toko retail terbesar di Indonesia di 40+ kota dengan SLA ketat
- Led operations for 100+ stores of Indonesia's largest retail chain across 40+ cities with strict SLA
- Deploy NAS Synology/QNAP untuk klien enterprise (Mensesneg, BNN, NTMC)
- Deployed Synology/QNAP NAS for enterprise clients (Mensesneg, BNN, NTMC)
- Deploy Active Directory untuk perusahaan Perkebunan
- Deployed Active Directory for a Plantation company
- Setup Mail & DNS Server: iRedMail, Zimbra, Microsoft Exchange
- Setup Mail & DNS Server: iRedMail, Zimbra, Microsoft Exchange
- Setup & maintenance NAS Synology/QNAP di instansi pemerintah strategis
- Setup & maintained Synology/QNAP NAS at key government institutions
- Kelola VM di Hyper-V, Proxmox, VMware — uptime konsisten tinggi
- Managed VMs on Hyper-V, Proxmox, VMware — consistently high uptime
- Bangun Portal IT Monitor tokocare.co.id — Next.js, Firebase, PWA
- Built IT Monitor Portal tokocare.co.id — Next.js, Firebase, PWA
- Bangun Asset Management System dengan QR Code otomatis & GPS check-in
- Built Asset Management System with auto QR Code & GPS check-in
- Bangun NOC Dashboard 139 site Kalimantan: VictoriaMetrics + Supabase
- Built NOC Dashboard for 139 Kalimantan sites: VictoriaMetrics + Supabase
- Operator SIEM DataVoyager; konfigurasi Mikrotik multi-site production
- Operated SIEM DataVoyager; multi-site Mikrotik production configuration
- Deploy AI agents (Claude) untuk otomasi laporan & operasional harian
- Deployed AI agents (Claude) for daily reporting & operational automation
- Bangun & kelola website kantor; terima proyek web orderan — PHP/MySQL, WordPress, Joomla
- Built & managed company websites; handled freelance web projects — PHP/MySQL, WordPress, Joomla
- Susun proposal renewal kontrak klien retail & pengembangan bisnis TokoCare
- Drafted retail client contract renewal proposals & TokoCare business development
- Karir progresif dari Technician lapangan → System Administrator dalam 5 tahun — bukti nyata kemampuan belajar mandiri dan adaptasi cepat di lingkungan enterprise
- Progressed from field Technician to System Administrator in 5 years — tangible proof of self-learning ability and rapid adaptation in an enterprise environment
- Kelola infrastruktur jaringan, server, dan helpdesk L1–L3 di Gedung Cyber
- Managed network & server infrastructure and L1–L3 helpdesk at Gedung Cyber
- Mengajar komputer di Yayasan Cinta Anak Bangsa (YCAB), Jakarta Barat — MS Office, dasar pemrograman, dan literasi digital untuk siswa binaan yayasan
- Taught computer skills at Yayasan Cinta Anak Bangsa (YCAB), West Jakarta — MS Office, basic programming, and digital literacy for foundation students
- Mengajar sebagai guru komputer di SMAN 79, Menteng, Jakarta Selatan — pengajaran praktis MS Office dalam kurikulum TIK sekolah
- Taught as computer teacher at SMAN 79, Menteng, South Jakarta — practical MS Office instruction within the school's ICT curriculum
Keahlian Teknis
Technical Skills
🌐 Networking
🖥️ Server & Virtualization
☁️ Cloud & Database
💻 Development
🤖 AI & Automation
🛠️ Tools & Infra
🌍 CMS & Web Hosting
Galeri Proyek
Project Gallery
LIVE
TokoCare — Portal IT Monitor
TokoCare — IT Monitor Portal
Platform operasional untuk 100+ toko retail terbesar. Multi-role dashboard, EOS check-in, foto geo-stamped, PDF report otomatis, PWA.
Operations platform for 100+ stores of Indonesia's largest retail chain. Multi-role dashboard, EOS check-in, geo-stamped photos, automated PDF reports, PWA.
LIVE
NOC Dashboard — PT AAL
NOC Dashboard — PT AAL
Monitoring 139 site Kalimantan. Next.js, VictoriaMetrics, Supabase, Python SNMP collector + chatbot Claude AI.
Monitoring 139 Kalimantan sites. Next.js, VictoriaMetrics, Supabase, Python SNMP collector + Claude AI chatbot.
LIVE
Asset Management System
Asset Management System
Manajemen aset PT AIMS — QR Code otomatis, GPS check-in, RBAC 3 role, activity log FIFO 500 entri.
PT AIMS asset management — auto QR Code, GPS check-in, 3-role RBAC, FIFO-500 activity logs.
LIVE
Morning Briefing AI Agent
Morning Briefing AI Agent
Agen AI pribadi — otomatis setiap pagi via GitHub Actions, delivered ke Telegram. Claude Sonnet, zero external deps.
Personal AI agent — auto every morning via GitHub Actions, delivered to Telegram. Claude Sonnet, zero external deps.
IN DEV
Anti-Bullying Alert PWA
Anti-Bullying Alert PWA
SOS triple-tap + GPS + notif WhatsApp/Fonnte. Inovasi dari ide istri untuk keamanan pelajar di sekolah.
Triple-tap SOS + GPS + WhatsApp/Fonnte notification. An innovation from spouse's concept for student safety at school.
PUBLISHED
Mikrotik Dari Nol — e-Book
Mikrotik From Zero — e-Book
5 bab + bonus cheat sheet untuk teknisi pemula. Dijual di Trakteer.id — kontribusi nyata ke komunitas IT Indonesia.
5 chapters + cheat sheet for beginner techs. Published on Trakteer.id — a real contribution to Indonesia's IT community.
LIVE
Chatbot AI Multi-Platform
Multi-Platform AI Chatbot
Platform chatbot dengan kemampuan switch antar model AI — Claude, Groq, Gemini, DeepSeek, OpenRouter, Kimi, dan lainnya. Satu interface, banyak pilihan model.
Chatbot platform with seamless AI model switching — Claude, Groq, Gemini, DeepSeek, OpenRouter, Kimi, and more. One interface, multiple models.
IN DEV
AI Affiliate Engine — Multi-Agent
AI Affiliate Engine — Multi-Agent
Sistem multi-agent dengan Wrangler & OpenClaw: agen scout produk trending, agen narasi & promosi, agen scoring kelayakan iklan, dan agen reporter otomatis ke Telegram.
Multi-agent system built on Wrangler & OpenClaw: product scout agent, narration & promo agent, ad-worthiness scoring agent, and automated Telegram reporter agent.
LIVE
AIMS Monitor — Network Executive Dashboard
AIMS Monitor — Network Executive Dashboard
Dashboard monitoring jaringan internal AIMS: 137 perangkat, SLA tracking, BGP Monitor, IP Monitor, peta sebaran site, alert & tiket terintegrasi.
Internal AIMS network monitoring dashboard: 137 devices, SLA tracking, BGP Monitor, IP Monitor, site map, integrated alerts & ticketing.
LIVE
AIMS IKG MAP Portal — Job & Billing
AIMS IKG MAP Portal — Job & Billing
Portal manajemen job order & keuangan untuk klien MAP Group (Burger King, Maxmara, Kenzo, Calvin Klein). Tagihan, invoice, laporan distribusi per SBU & brand.
Job order & financial management portal for MAP Group clients (Burger King, Maxmara, Kenzo, Calvin Klein). Billing, invoicing, and SBU/brand distribution reports.
LIVE
RHM Drone — Website Jasa Sewa Drone
RHM Drone — Drone Rental Website
Website jasa sewa DJI Mini 3 dengan pilot profesional. Bilingual EN/ID, paket Fly Lite/Pro/Max, chatbot AI terintegrasi, 40+ kota di Indonesia.
DJI Mini 3 rental website with professional pilot. Bilingual EN/ID, Fly Lite/Pro/Max packages, integrated AI chatbot, 40+ cities across Indonesia.
LIVE
BPR Pundi Dana Mandiri — Website
BPR Pundi Dana Mandiri — Website
Website resmi BPR Pundi Dana Mandiri, Jambi. Informasi produk perbankan, kredit usaha, deposito & tabungan dengan desain modern & responsif.
Official website for BPR Pundi Dana Mandiri, Jambi. Covers banking products, business credit, deposits & savings with a modern responsive design.
LIVE
Fieldora — Platform SaaS ISP
Fieldora — ISP SaaS Platform
Platform manajemen teknisi lapangan & billing ISP MikroTik — tiket, GPS, invoice, Radius PPPoE, semua otomatis & terpusat.
Field technician management & ISP MikroTik billing platform — tickets, GPS, invoices, Radius PPPoE, all automated & centralized.
LIVE
Cryptonet — IT Security Provider
Cryptonet — IT Security Provider
Website system integrator & IT security provider. Menampilkan layanan Firewall, IDS/IPS, VPN, SIEM & monitoring NOC secara real-time.
Website for a system integrator & IT security provider. Showcases Firewall, IDS/IPS, VPN, SIEM & real-time NOC monitoring services.
LIVE
TokoCare — Website Perusahaan
TokoCare — Company Website
Landing page bilingual TokoCare — IT Support untuk 500+ kota di Indonesia, 24/7 monitoring. Desain modern, CTA WhatsApp & multibahasa.
Bilingual TokoCare landing page — IT Support across 500+ cities in Indonesia, 24/7 monitoring. Modern design, WhatsApp CTA & multilingual.
LIVE
Adminhub — Platform Manajemen Admin
Adminhub — Admin Management Platform
Platform terpusat untuk manajemen admin & operasional bisnis — pengelolaan dokumen, user, dan alur kerja dalam satu dashboard terintegrasi.
Centralized platform for admin & business operations — document management, user control, and workflow automation in one integrated dashboard.
LIVE
PT. AIMS — Website Perusahaan
PT. AIMS — Company Website
Website korporat PT. Adi Inti Mandiri Solusi — profil perusahaan, produk AIM Net, klien & layanan IT yang dikelola sejak awal.
Corporate website for PT. Adi Inti Mandiri Solusi — company profile, AIM Net products, clients & IT services managed from the ground up.
Pendidikan
Education
Univ. Tama Jagakarsa
Teknik Informatika · s/d Smt 4
Informatics Engineering · to Sem 4
STMIK Eresha
Teknik Informatika · s/d Smt 4
Informatics Engineering · to Sem 4
Unpam
Teknik Informatika · s/d Smt 4
Informatics Engineering · to Sem 4
Program PROMISE
Pelatihan & Pengembangan Profesional · Bersertifikat
Professional Training & Development · Certified
Universitas Bina Nusantara (Binus)
Sertifikat Pengajar · Micro Teaching MS Office
Teaching Certificate · Micro Teaching MS Office
Word · Excel · PowerPoint
Otodidak Aktif
Active Self-Learner
Belajar dari proyek nyata — 14+ tahun
Learning from real-world projects — 14+ yrs
Bahasa
Language
Bahasa Indonesia
Native
English
Tulis Profisien
Lisan Menengah Written Proficient
Verbal Medium
Lisan Menengah Written Proficient
Verbal Medium
Target Posisi
Target Role
IT Support Manager (Remote)
IT Support Manager (Remote)
🎯
IT Operations Manager (Remote)
IT Operations Manager (Remote)
🎯
NOC / Network Engineer (Remote)
NOC / Network Engineer (Remote)
🎯